1. Are your products suitable for sensitive skin?
Most of our products are formulated with gentle, skin-friendly ingredients. However, because everyone’s skin is unique, we strongly recommend checking the full ingredients list on the product page and performing a patch test before full application.
2. Are your products cruelty-free / vegan?
Yes! We are proud to be 100% cruelty-free. None of our products or ingredients are tested on animals. (Tip: Specify here if your products are also vegan!)
3. How do I know which product is right for my skin type?
On each product page, you’ll find a "Suitable For" guide detailing skin types (Dry, Oily, Combination, Sensitive) and specific concerns (Acne, Aging, Hydration). If you’re unsure, feel free to reach out to our team for personalized recommendations!
4. What is the shelf life / expiration date of your products?
Unopened products generally have a shelf life of 24 to 36 months. Once opened, look for the small PAO (Period After Opening) symbol on the packaging (e.g., $6\text{M}$ or $12\text{M}$), which indicates how many months the product remains effective after opening.
🚚 Shipping & Delivery
5. How long will it take to receive my order?
Standard processing takes 1–2 business days. Shipping usually takes 3–5 business days for domestic orders, depending on your location. You’ll receive a tracking link via email as soon as your order ships.
6. Do you offer free shipping?
Yes! We offer Free Standard Shipping on all orders over $[Amount]. For orders below this amount, standard shipping rates apply at checkout.
7. Do you ship internationally?
Yes, we ship to select countries worldwide! Shipping times and fees for international orders vary by location and are calculated automatically at checkout.
🔄 Returns & Account
8. What is your return policy?
We want you to love your routine! We accept returns on unopened/unused items within 30 days of delivery. Due to hygiene and safety standards, gently used or opened products may only be eligible for store credit or exchange. Please contact our support team to initiate a return.
9. What should I do if my package arrives damaged or missing an item?
We’re so sorry! Please email us at
support@varenoglobal.comwithin 48 hours of receiving your package with your order number and a photo of the damaged item/box, and we will arrange a replacement immediately.
10. How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing your tracking number and a direct link to follow your delivery in real-time.